'Initially was a little concerned about buying unseen! due to distance and covid however Tom was true to his word, described the car and service was excellent I am more than happy. Top man and Top service thanks.'
- Mr Kinnaird
'My customer journey was efficient, the staff were all polite & well mannered & every effort was made to ensure the car was in perfect condition with multiple videos made to overcome covid regulations & distance difficulties. Excellent service, Would highly recommend. My dealer was true to his word.'
- Mrs Stott
Where do I start? From start to finish the service was great all the way. As a Motability Customer the service was very much Person centered including when I needed to call for updates and the team supporting Matt was also great I did come from the mainland to purchase my car from Derbyshire in the East Midlands
- Mr Kennady
'During this extraordinary period Esplanade produced an exemplary service and pulled out all the stops when new restrictions changed our delivery plans.'
- Mrs Stables
"Your service staff acted very quickly to deal with a fault that occurred just before I was due to leave the island.Thanks to them I was able to keep to my arrangements."
- Michael Marshall
"I couldn't recommend them more. Great service from the first time I walked in, to the day I drove away in my car. Staff are professional and friendly. Especially Damian Hill and Will Sabine. I was well looked after as a first timer getting a car on finance, and could not thank them enough. I will definitely be sticking to using them in the future."
- Vanessa Cox (Facebook Recommendation)
"The service from Esplanade is excellent. The staff are polite and efficient. The collection and return of my car was absolutely on time, and the car was clean and we'll presented. Really pleased and happy to be looked after by Esplanade."
- Pauline Martin
"Fab service, highly recommend to all. Great prices and very friendly and welcoming staff. Kept there promises and very reliable. Very decent prices and offers and they seem to go the extra mile. I wasn’t expecting the bouquet of chocolates either. Amazing!"
- Jamie Hindson (Facebook recomendation)
"Was really impressed with Matthew and his care. Came just on the lookout for a new car and Matthew listened to what I wanted and managed to get me a fantastic deal allowing me to upgrade my polo. He kept me up to date throughout with the process and the whole transaction was smooth. By far one of the most smoothest I have had buying a car. Would definitely use Esplanade again when changing vehicles!"
- Tom Marsden
"Great welcoming, great value. Very helpful and polite staff. Made me feel very welcome every visit and I thought the service Dominic Rann made was very professional and high standard and makes a fantastic asset to Esplanade Garage. When I picked up the car I was handed not just the keys but a massive bouquet of chocolates which I was not expecting 😃 fantastic company. I highly recommend this company."
- Jamie Hindson
"Mark Lovett was exceptional. Courteous, professional but most of all, he went the extra mile to help me."
- Maureen Senior
“Had a problem with a fault light showing on my dash whilst on holiday. Phoned Esplanade car dealers in Newport, Isle of Wight who said to bring it in immediately (that was a shock for a start). They provided us with a courtesy car, and having checked mine, they phoned the same afternoon to say it was an error and they'd corrected it. However, they found a leaking shock absorber and said they could get the part and fix next day! True to their word, we received a phone call around lunchtime to say the car was ready for collection and there was no charge as still under 3year warranty. I think the service and staff are fantastic. Never been treated so well or so quickly before. Would recommend them to everyone.”
- Christine Giblin (Facebook Recommendation)
“From beginning to end I had the best service I’ve ever received and I've been to a lot of garages. I had a huge amount of work done on my r32, completed within 5 days with a brilliant courtesy car to borrow. Matt on service made me feel at ease with the bill and arranged everything perfectly, Mike Trigg the mechanic kept me up to date daily with pictures, always on hand to answer every question. A real personal professional and quick service.”
- Carl Deakin (Facebook Recommendation)
"I have to say I was truly blown away by the customer services levels at Esplanade. I finally bought the little car I'd been wanting for 20 years - a Beetle Cabriolet. Daniel and the rest of the staff had my car ready early so I had it for this weekend! Despite the rainy day when picked it up, the whole experience was very special. I felt valued and I know my car will be well looked after. It was just fantastic and I'm chuffed to bits, thank you everyone. Good old fashioned customer goes a very long way on the IOW. Who knows, I might be able to convince my Dad to come and buy a Mercedes here next year!"
- Stephanie Rogers (Facebook Recommendation)
“As ever, friendly and helpful service and high-quality workmanship. Esplanade's reputation is one of the reasons for my choice in cars.”
- Tony Wood
“I was extremely pleased with the customer service from Esplanade. The transaction was smooth and straightforward with everything explained to me thoroughly. I would highly recommend Esplanade to others.”
- Jane Sabine
“So glad you’re going the extra mile and now sourcing tyres. It’s comforting to know that everything will be dealt with promptly satisfyingly and so reassuring Well done Esplanade.!! Lesley and her team at the service desk are always reassuringly supportive in helping me with any car problems and always have a great smile Thank you so much.”
- Brian Phillips
“We have been very impressed with the level of service we have received recently. Both Matthews have gone above and beyond in ensuring we are happy with our new car and have put right the little niggles quickly and efficiently. They are courteous and polite, and nothing is too much trouble.”
- Richard White
“This is the first time I have been able to take advantage of the collection/delivery service which worked like clockwork. The freebie wash and vacuum made it a very lazy day for me. Thanks Esplanade!”
- Mark Wheeler
“Fantastic service to get me back on the road & over to the mainland following a failed MOT. Assume car wasn't cleaned due to my hurry? So grateful to all your staff for all their hard work, especially those behind the scenes for making what seemed like a disaster into a tolerable situation.”
- Shirley Illsley
“Very happy with the service I received. All the staff I dealt with were very friendly and professional. My car was dealt with very quickly and was returned to me lovely and clean.”
- Vicky Pratt
My first time with Esplanade Mercedes, having recently moved over from Portsmouth. A first class service to both me and my precious car, which has given me peace of mind for future visits - Thank you all very much. Second visit for the MOT and again all was very coordinated. Thank you.
- Mrs Denise Mitchell