23 March 2022


Last month Esplanade were proud to be recognised as one of the top Volkswagen Dealerships in the country for 2021, winning awards for 4th Best Volkswagen Dealership and 3rd Best Aftersales Department in the UK.

During a virtual ceremony Volkswagen announced the top retailers of the One Business Awards which is coveted by around 250 dealerships nationwide. The awards take into consideration and measure many areas of a dealerships business including customer satisfaction, new and used cars sales, workshop hours and sales of parts. 

A Volkswagen Spokesperson said, ‘The ceremony gave us all a great opportunity to recognise our talented and high-achieving Retailers, who have demonstrated an outstanding performance, taken hold of opportunities in a challenging year, and gone above and beyond to connect customers with the Volkswagen brand.’

Aftersales Manager Matt Williams said of the 3rd place award for his department, ‘our Esplanade Aftersales team which comprises of Service Advisors, Parts advisors, Valeters and Technicians are true advocates for the Volkswagen brand and always focus on performance whist delivering outstanding customer service. I am extremely proud of my colleagues’ achievements and look forward to going even further in 2022.’

Sales Manager, Brendan Cole’s commented on 4th Best VW Dealership title, ‘Our focus for delivering standards of excellence never diverts from delivering anything but exceptional customer satisfaction. A customer’s journey with Esplanade begins from the second they contact us and continues for their whole ownership duration. We are here to support, advise and assist our Volkswagen customers. We are so proud that Esplanade and its brilliant team has been recognised for its efforts and would also like to thank all our wonderful customers for helping us achieve this too.’

Photo: Left to Right, Brendan Cole, Sales Manager and Matt Williams, Aftersales Manager.

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